Terms and conditions

Terms and Conditions

Welcome to REEFLABS (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services, including our aquarium diagnostics services (“Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, you must refrain from using our Services.

These Terms comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth) and other applicable Queensland laws.

1. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old or have reached the legal age of majority in your jurisdiction.
  • You have the legal capacity to enter into a binding agreement.
  • You will comply with all applicable Australian and Queensland laws when using our Services.

2. Use of Services

You agree to:

  • Use our Services for lawful purposes only.
  • Refrain from providing false, misleading, or fraudulent information when submitting samples or using our Services.
  • Comply with any instructions or requirements provided for sample collection and submission.

We reserve the right to suspend or terminate your access to our Services if you breach these Terms or engage in unlawful conduct.

3. Sample Collection and Submission

It is your responsibility to follow the sample collection instructions provided by us. We are not liable for inaccurate results caused by:

  • Improper sample collection, contamination, or degradation.
  • Delayed or improper shipping of the sample.

You acknowledge that our ability to provide accurate results depends on the quality of the sample submitted.


4. Australian Consumer Law Notice

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

  • A remedy for major failures in the Services.
  • Compensation for reasonably foreseeable loss or damage caused by such failures.

To the extent permitted by law, our liability for failure to comply with a consumer guarantee is limited to the re-supply of the Services or the cost of such re-supply.


5. Payment and Refund Policy

All fees are stated in Australian dollars (AUD) and must be paid in full at the time of placing your order. Prices are subject to change without notice.

Refunds will only be provided as required under the ACL or at our discretion in exceptional circumstances. Refund requests must be submitted in writing to info@reeflabs.com.au.


6. Limitation of Liability

To the fullest extent permitted by law, REEFLABS and its affiliates, officers, directors, employees, and agents will not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our Services.
  • Errors or inaccuracies in the results caused by factors beyond our control.

Our total liability for any claim related to the Services is limited to the amount paid by you for the specific Service.


7. Intellectual Property

All content on our website, including text, graphics, logos, and reports generated through our Services, is the property of REEFLABS and is protected under Australian copyright laws.
You are granted a limited, non-exclusive, non-transferable license to use the results and reports for personal, non-commercial purposes only.


8. Disclaimer

Scope of Service

REEFLABS provides diagnostic services using DNA sequencing and bioinformatics to detect and identify organisms in aquarium water samples. These Services are for informational and educational purposes only and do not replace professional veterinary or expert advice.

Limitations of Liability

The accuracy of our analysis depends on factors such as sample quality and the limitations of current technology. While we make every effort to ensure accurate results, we cannot guarantee the completeness or reliability of the information provided.

By using our Services, you agree to release and indemnify REEFLABS from any claims, damages, or liabilities arising from your use of our reports or any decisions made based on them.

We recommend consulting a qualified aquatic veterinarian or marine biologist before taking any action based on the results.

For more details, refer to the full Disclaimer Section on our website.


9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia, and applicable Commonwealth laws.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.


10. Indemnification

You agree to indemnify and hold harmless REEFLABS, its officers, employees, and affiliates from any claims, liabilities, damages, or costs (including legal fees) arising from:

  • Your breach of these Terms.
  • Your use of our Services.
  • Any third-party claims related to your aquarium or its inhabitants.

11. Force Majeure

REEFLABS is not responsible for delays or failure to perform obligations under these Terms due to events beyond our control, including but not limited to natural disasters, government actions, labor strikes, or technological failures.


12. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.


13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: info@reeflabs.com.au
  • Phone: 0494356298

 

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.